Schoozy Content Policy (Deletion Criteria)

Content Policy — Deletion Criteria

Established: April 13, 2026

This document has been translated from Japanese. In the event of any discrepancy between this translation and the Japanese original, the Japanese version shall prevail.

This Policy establishes the specific criteria for the deletion of posted content and other transmission prevention measures pursuant to Article 10, Paragraph 7 of the Schoozy Terms of Service. The Company shall determine the necessity of deletion or other measures regarding posted content based on this Policy.

1. Fundamental Principles

The Company shall make deletion decisions based on the following principles.

Respect for Freedom of Expression: Reviews are an important source of information for parents and current students, and candid opinions and critiques shall in principle be protected. Content that is merely unfavorable to a school does not constitute grounds for deletion.
Prioritizing the Safety of Children and Students: Posts involving personal information or privacy of children and students shall be immediately deleted, taking priority over all other considerations.
Protection of Current Student Contributors: Information that may lead to the identification of a current student who posted a review within the school shall be treated equivalently to children’s and students’ personal information and shall be immediately deleted.
Compliance with Laws and Regulations: Posts that violate laws and regulations, or deletion requests based on court orders, shall be promptly addressed.
Fairness of Procedures: Deletion decisions shall be made after considering the claims of both the reporter and the contributor. Decisions shall not be based solely on one party’s claims (except in cases of high urgency).
Transparency: When deletion is carried out, the contributor shall be notified of the reason.

2. Subject to Immediate Deletion (No Review Required)

Posted content falling under the following categories shall be deleted immediately upon discovery, without undergoing the opinion inquiry procedure.

Category A: Information Concerning Children and Students

Posts containing information that can identify an individual, such as a child’s or student’s name, class name, or physical description
Posts containing photographs of children or students, or information that could lead to the inference of such
References to private matters concerning specific children or students, such as bullying, academic performance, or health conditions
Posts containing information that identifies or attempts to identify the contributor who is a current student (including posts by other users)

Category B: Clear Violations of Law

Content constituting threats or extortion
Content constituting obscene material
Content constituting the instigation or aiding of criminal acts
Child pornography or content related to the sexual exploitation of children

Category C: Clear Rights Infringement

Content subject to deletion based on a court provisional injunction or final judgment
Deletion requests accompanying a sender information disclosure order

3. Posts Subject to Decision After Opinion Inquiry

For posted content that may fall under the following categories, the Company shall conduct an opinion inquiry with the contributor pursuant to Article 10, Paragraph 3 of the Terms of Service before determining the necessity of deletion.

Category D: Posts Potentially Constituting Defamation

Where the post contains statements of fact that may lower the reporter’s social standing and falls under any of the following, it may be subject to deletion as defamation.

The facts do not relate to matters of public interest (e.g., matters of private life)
The purpose is not solely for the public benefit (where it can be objectively inferred that the purpose is personal grudge, harassment, etc.)
There are no reasonable grounds to believe the content to be true

Note that opinions and critiques regarding the quality of a school’s educational services shall, in principle, be presumed to constitute “facts relating to matters of public interest” and to have been made for “public benefit purposes.” Accordingly, even negative reviews concerning a school’s educational content, facility environment, management policies, etc., shall be treated as not constituting defamation insofar as they represent the expression of opinions based on the contributor’s actual experience.

Category E: Posts Potentially Constituting Privacy Infringement

Posts containing the real names of faculty and staff shall be assessed based on the following criteria.

Where the faculty or staff member’s name is publicly disclosed on the school’s official website, etc.: Fact-based references to educational content and teaching policies are, in principle, permissible. Posts constituting personal attacks are subject to deletion.
Where the faculty or staff member’s name is not publicly disclosed: Posts containing real names are, in principle, subject to deletion. However, this shall not apply where the post constitutes the statement of facts relating to matters of public interest and is recognized as serving the public benefit.

Category F: Posts Reported as Factually Inaccurate

Where a listed school reports that the content of a post is factually inaccurate, the matter shall be handled as follows.

Principle: The Company shall not be obligated to independently investigate or determine the truthfulness of posted content (Article 10, Paragraph 5 of the Terms of Service).
Opinion Inquiry: The Company shall inquire with the contributor regarding the factual basis for the post in question.
Where the contributor responds: If the contributor provides a reasonable explanation of the basis, the post shall, in principle, be maintained. In such cases, the listed school shall be directed to use the official response feature (Article 9, Paragraph 10 of the Terms of Service) or to resolve the dispute directly.
Where the contributor does not respond: If no response is received within 7 days of the date the inquiry was sent, the Company may take transmission prevention measures such as deletion of the post (Article 10, Paragraph 3 of the Terms of Service).
Where the claims of both parties are in conflict: Pursuant to Article 10, Paragraph 6 of the Terms of Service, the Company may take intermediate measures such as adding a note, facilitating the listed school’s response, or temporarily hiding the post.

Category G: Posts Suspected of Stealth Marketing

Posts falling under any of the following shall be subject to deletion after an opinion inquiry.

Where the contributor is found to be an affiliate of the school in question (officer, faculty, staff, employee, or family member thereof) and has not disclosed such affiliation
Where it can be reasonably inferred from the same IP address or similar account attributes that reviews favorable to a particular school or unfavorable to competing schools are being systematically posted
Where the post is found to have been made in exchange for compensation and such compensatory relationship has not been disclosed

4. Posts That Will Not Be Deleted in Principle

The following types of posts shall not, in principle, be deleted even if a listed school requests their deletion.

Candid impressions, opinions, and critiques based on the contributor’s actual experience that relate to the quality of a school’s educational services
Factual observations regarding tuition fees, educational environment, management structure, etc. that constitute useful information for other parents
Content that, even if negative, does not amount to personal attacks and is based on specific grounds
Content that is merely unfavorable to the listed school without any specific claims of rights infringement
Reviews by current students that fall under any of the above. Deletion requests based solely on the fact that the contributor is a current student shall not be honored. However, where a post may lead to the identification of a current student contributor within the school, the Company may take measures to strengthen anonymity (such as partial modification of the displayed content), prioritizing the safety of the contributor.

5. Response in Difficult-to-Determine Cases

Where a post cannot be clearly classified under the above categories, or where the existence of rights infringement is uncertain, the Company shall take the following graduated response.

Step 1: A note such as “An objection has been raised by the listed school” shall be added to the post.
Step 2: The listed school shall be directed to use the official response feature so that users can view both the contributor’s opinion and the listed school’s position.
Step 3: If the dispute remains unresolved, the Company shall temporarily hide the post and recommend that the parties resolve the dispute directly.

Note that if a listed school files a petition for a provisional injunction for deletion with a court and such petition is granted, the Company shall promptly delete the content in accordance with the court order.

6. Estimated Response Timelines

Upon receipt of a rights infringement report, the Company shall endeavor to respond within the following timelines. However, response times may be exceeded depending on the complexity of the case, the volume of reports, and other circumstances.

Immediate deletion items (Categories A–C): Within 24 hours of discovery or receipt
Where opinion inquiry is required (Categories D–G): Inquiry to the contributor to be sent within 3 business days of receipt of the report
Final decision: Within 14 days of sending the opinion inquiry (7-day response period for the contributor + 7-day review period)
Notification of results: Both the reporter and the contributor to be notified of the results within 3 business days of the decision

7. Revisions to This Policy

The Company may revise this Policy in light of amendments to laws and regulations, changes in social conditions, the operational track record of the Service, and other factors. The revised Policy shall take effect from the time it is published on the Service.

Operator Information

Company name: ELT Education Inc.

Representative Director: Tatsuya Tanaka

Address: 5-32-12 Shiba, Minato-ku, Tokyo 108-0014, Japan

Contact: Please reach out to us via the contact form on the Service.